CIV TEAM

PAYMENT, REFUND, AND SERVICE FULFILLMENT POLICY

Effective Date: January 1, 2025

This Payment, Refund, and Service Fulfillment Policy (“Policy”) governs all transactions between CG Services, LLC. aka CIV Team (“CIV,” “we,” or “us”) and its clients (“Client” or “you”) involving the procurement of services. By engaging CIV for any service, the Client agrees to be bound by the terms set forth herein. This Policy is incorporated by reference into any applicable agreement, proposal, or invoice issued by CIV.

1. Payment Terms

CIV provides business-to-business services and may invoice Clients using the following billing structures, depending on the nature and scope of the engagement:
– Recurring Billing: Certain services are invoiced on a monthly or periodic basis.
– Milestone or Phase-Based Billing: Some projects are invoiced upon completion of defined milestones or deliverables.
– Per-Order Billing: Discrete services are invoiced individually as ordered.

Additional payment provisions:
– Deposits: While most projects do not require prepayment, some engagements may require an upfront deposit as specified in the governing agreement or proposal.
– Currency and Method: All payments must be made in U.S. Dollars and processed through Stripe or other CIV-approved methods.
– Timeliness: Payments are due in accordance with the terms set forth in the relevant agreement or invoice. Late payments may result in the imposition of late fees, suspension of services, or other remedies available under law or contract.

2. Service Fulfillment

CIV renders non-tangible professional services, including but not limited to compliance support, consulting, technology services, and administrative program delivery.
– No physical goods are provided or shipped.
– Services are fulfilled digitally via email, secure platforms, or in person, as applicable to the service.
– Timeframes for delivery are governed by the applicable statement of work, contract, or invoice.
– A service shall be deemed fulfilled upon provision of access to the applicable deliverables, platform, or advisory services.

3. Refund Policy

All sales are final unless otherwise agreed in writing. Refunds are not guaranteed and are granted only at CIV’s sole discretion in the following limited circumstances:
– A refund may be considered if CIV is unable to deliver a service due to its own internal failure or material breach.
– Services that have been initiated, accessed, or rendered—either in whole or in part—are not eligible for refund under any circumstances.
– Requests for refunds must be submitted in writing within ten (10) business days of the event giving rise to the request. Submissions received after this period shall not be considered.

4. Dispute Resolution

Any dispute concerning fees, services rendered, or deliverables must be submitted in writing to CIV within ten (10) business days of the occurrence giving rise to the dispute. The written dispute must include a detailed description of the issue and must be sent to:

CIV Team – Accounting Disputes
701 Market Street, Suite 3500
Philadelphia, PA 19046
Email: [email protected]

Failure to submit a timely written dispute constitutes a waiver of the Client’s right to challenge the charge(s) in question.

5. Return Policy

CIV does not sell or ship physical products. As such, no return policy applies.

6. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws principles. Any disputes arising under or related to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Philadelphia County, Pennsylvania.

7. Amendments

CIV reserves the right to amend or update this Policy at any time without prior notice. The most current version shall be posted publicly and/or made available to Clients upon request.